The development of consumer protection regulations are necessary to ensure that when dealing with telecommunications operators, the rights of consumers are protected. Consumer protection regulations must establish the telecommunications operators’ obligations regarding their customers. Operators' obligations should include, but are not limited to, items such as: timely and accurate billing; customer contract policies and procedures, protection of consumer privacy; and terms of reference for suspension of service. These regulations also need to take into account procedures necessary to respond to and resolve users’ claims and to ensure that the relationship between telecommunications users and operators are fair and equitable. For the discussion on procedures to address consumer protection, see Section 7.3.2.