The following is a table of contents used for the Manual of Operating Procedures for several countries, including Mongolia, Uganda, Mozambique and Burkina Faso. The precise structure may vary from country to country.
- Introduction & objectives
- Theoretical foundation & key principles of the Universal Access and Service Fund (UASF)
- Theoretical foundation: Different access gaps
- The country’s rural situation
- Key principles
- Universal Access definitions and targets
- Definitions
- Specific Universal Access targets
- Overview of programme and sources of finance
- The investment programme
- The available resources from operator levies
- Year by year requirements
- Pilot projects
- Governance, management & administration of the UASF
- General constitution, roles & functions
- UASF Board
- Personnel of the UASF management unit / Department within Regulator
- Outsourcing
- Consultants to the UASF management unit
- Financial management
- Auditing, quarterly and annual reports
- Evaluation of the UASF and its programme
- Programme development & project selection criteria
- The programme
- General principles of project selection & prioritisation
- Subsidy strategy & calculation methodology
- Socio-economic calculation
- Project prioritisation
- Tendering projects & selection of recipients
- General
- Pilot funding procedures
- Type 1: Tendering procedure for major public access and service projects
- Type 2: Tendering procedure for small scale projects (business plan submission)
- Subsidy disbursement procedures
- General
- Type 1: Access network projects
- Type 2: Public access centres and school ICT projects
- Role of Regulator in UAS regulation
- General licence conditions
- Asymmetric interconnection: Special rural terminating rates
- Numbering plan
- Customer tariffs
- Radio frequency issues
- Local community participation in public access phone development
- Public access telephone and Internet PAC management training
- Performance monitoring, penalties & enforcement
ANNEX A: Type 1 Tender – RFP & Service Agreement sample contract
ANNEX B: Type 2 Tender – Sample business plan format